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In-Store Pickup Policy
Last Updated: 10/13/2017
In-Store Pickup Policy:
By selecting “Louisville Pickup” for your order, you acknowledge that you have 30 days to pick up your order or it will be considered abandoned. All stock orders will incur a Restock Fee of $45.00 or 20% of the order price - whichever is greater. Any remaining balance will be refunded. All custom product orders will be recycled, and no refund will be due.

We will notify you:

1. When order is ready for pickup - via email.
2. One week from the first email notification - via email and telephone.
3. Two weeks from the first email notification - via email.
4. Three weeks from the first email notification - via email, saying that the order will be considered abandoned after the 30 day deadline. We will offer to ship the order at an additional expense.

If the order is not picked up within 30 days, and no other arrangements have been made:

1. EcoEnclose Customer Service will email you, the customer, and let you know that the pickup deadline has been reached, and the order is now considered abandoned.
2. All stock orders will incur a Restock Fee of $45.00 or 20% of the order price - whichever is greater.
3. All custom product orders will be recycled, and there will be no refund due.

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Here are some email examples for the 3 emails in the sequence:


Hello

Just a friendly reminder that your EcoEnclose order is here and ready for pickup. Please let us know as soon as possible when you will be able to swing by. If it isn't convenient to come by, we would be happy to ship this out for you. Shipping charges would apply.

Hello

We hope all is well! We are trying to reach you concerning your EcoEnclose pickup order. Are you still interested?

We will have to go ahead and cancel the order if we don't hear back by tomorrow morning (or the next business day). (Include the restock fee if applicable.) We would hate for that to happen, so please do contact us as soon as possible!


Hello

I am not sure if you have received the voicemail and emails we have sent concerning the pickup order. We were looking forward to getting our eco packaging in your hands! We are cancelling the order (and refunding if applicable), but please feel free to place another order via our site when you are ready.



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