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Are We Charged For Return Packages?
Last Updated: 11/21/2017
If a package is returned to us, there is no charge unless it is an International shipment. For example, the charge to return a package from Canada could be $89.00. We don't have packages returned unless it makes financial sense to do so. Otherwise, if the customer refuses the shipment or does not set up the brokerage of the package, we abandon it and the customer is out what they paid.
The redirect fee is always $19.40 per package within the US, if we ask UPS to do it by phone. If we set up the redirect ourselves via the UPS site, it is only $13.40 per package. You would usually do that via a button that says CHANGE DELIVERY.
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