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I am getting a billing/shipping address error and can't place an order. Help!
First, we are sorry for any issue that you are having - We try to make it quick and easy to place an order via our site! If you are getting a billing/shipping address error, there are a couple things
How to Track An Order Via Your Account
It's pretty easy! Simply follow these few steps and you will be able to view/track your order and print invoices: -Log In to your account -Click Review Orders/Track Packages -Use the dropdown to the r
How to Order Custom Printed Mailers
In this video we show how to order our custom poly mailers , it will apply to our custom padded mailers , custom kraft mailers and custom rigid mailers as well. https://youtu.be/ygruAzHTxM4 Please let
Process for Custom Printed Orders
When we put in a manual order for custom printed items, we need to make sure to let the appropriate people know once the order is processing. After payment is received: Mark the order as Processing i
Staples Order Process
Staples Order Process 1. Juli will input order as a phone order in Volusion. 2. We will ship the order out using UPS account 7F74W7. 3. EcoEnclose is responsible for paying all custom/broker fees/tax
I love the sample kit box, this would be perfect! Can I order that same box?
Yes! You can order our sample kit box. This box is a TL, or Tab Lock style. The approximate dimensions are: 11.25 x 8.75 x 2” That said, we have sent out different dimensions in the past, so please
Is custom-printing available on EcoEnclose Boxes?
Why try and fit your custom product into a stock-sized box? Allow us to create the perfect box to fit your unique content a nd po tentially eliminate the wasteful
Is custom-printing available on EcoEnclose Mailers?
Good news -- All EcoEnclose mailers c an be custom printed - poly mailers , padded mailers , kraft mailers and rigid mailers ! See below for full info. Search CUSTOM MAILER to see a full
Do you offer boxes with dimensions over or under what is listed on the website?
We can offer a larger variety of box dimensions, but we can't always print on them. Please contact us for more information: support@ecoenclose.com Be sure to let us know the style, dimensions, and qt
Lead Times for EcoEnclose Products
We look forward to fulfilling your packaging needs! Our current lead times are as such: 1-2 business days for stock orders 2-3 business days on box orders (unprinted) 2-3 weeks on printed
Why can't I use PayPal for my sample order?
PayPal has a minimum of $1 per transaction. Their minimum does not take into account the shipping charges, so they see the transaction as $0.00. They do not have a solution for us at this time, so we
Does EcoEnclose products ship internationally?
We do ship to most Countries, although we do have some exceptions. Please contact us if you have a question as to whether we ship to your country. support@ecoenclose.com Here is how to gather a shipp
Are EcoEnclose products distributed outside of the USA?
At this time we are the only company manufacturing and distributing EcoEnclose earth-friendly packaging. However, we are happy to ship our products worldwide. Your international order will leave our C
Do you offer discounts to co-ops?
Co-ops may benefit from our quantity discounts. Quantity discounts are automatically applied when multiple cases of the same product are ordered. Quantity Discounts P
How much will it cost to ship EcoEnclose products internationally?
EcoEnclose items are available worldwide. If you are curious as to the expense of shipping to your country, our website allows you to determine exact shipping expenses without proceeding through the c
How much does it cost to ship EcoEnclose products?
EcoEnclose items are available worldwide. If you are curious as to the expense of shipping to your exact location, you are in luck! Our fancy website allows you to determine exact shipping expenses wi
Shipping Labels: Eliminating Paypal Receipt & Tracking Info
When using our shipping labels for paypal shipping, be sure to eliminate the receipt/tracking info. Here's how to do it: -Login to your Paypal account Click PRINT SHIPPING LABEL for a pending ord
Shipping Policies
USA Stock orders leave our Longmont, Colorado warehouse within 1-2 business days.Exceptions are the busy season from Sept -
Are EcoEnclose Products Compostable?
We are not able to label our products as compostable. According to the American Society for Testing and Materials (ASTM), in order for a material or product to be considered to be "Compostable", the
Is custom printing available on your tapes?
Yes, we do have printing available for our Water Activated Tape and our Cello Tape. We cannot print on our Flatback tape. WATER-ACTIVATED TAPE - KRAFT PAPER REINFORCED 3"X 450 FT - CASE OF 10 ROLLS