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Shipping Policies
USA Stock orders leave our Longmont, Colorado warehouse within 1-2 business days.Exceptions are the busy season from Sept -
Are EcoEnclose Products Compostable?
We are not able to label our products as compostable. According to the American Society for Testing and Materials (ASTM), in order for a material or product to be considered to be "Compostable", the
In-Store Pickup Policy
In-Store Pickup Policy: By selecting “Louisville Pickup” for your order, you acknowledge that you have 30 days to pick up your order or it will be considered abandoned. All stock orders wil
How to Track An Order Via Your Account
It's pretty easy! Simply follow these few steps and you will be able to view/track your order and print invoices: -Log In to your account -Click Review Orders/Track Packages -Use the dropdown to the r
Will I be responsible for paying customs duties and brokerage when importing EcoEnclose products?
Most likely, yes. Taxes: Taxes are not charged by every country, and they can vary based on the value of the product. This is an additional fee that a local government such as state, province or city
UPS Customs Fees to Canada
EcoEnclose does not broker your shipments from the US to Canada. The customer is responsible for all custom's fees, and none of these fees are added into the UPS shipping rates. You can find customs f
USPS Size guidelines
http://pe.usps.com/text/dmm300/101.htm 1.0 Physical Standards for Letters 1.1 Dimensional Standards for Letters Letter-size mail is: a. Min 5 x 3.5 x .007" - For 6 x 4.5" + min is 0.009" b. Max 11.5
Is my shipping address Residential or Commercial?
When you place an order on our site, you will be asked to choose a Residential or Commercial designation for your shipping address.Often times our customers will choose COMMERCIAL for their home based
I am getting a billing/shipping address error and can't place an order. Help!
First, we are sorry for any issue that you are having - We try to make it quick and easy to place an order via our site! If you are getting a billing/shipping address error, there are a couple things
EcoEnclose Products - How to Recycle and Content Informormation
First of all, a big THANK YOU to all of you who have chosen to use sustainable packaging. Your ecological efforts really do matter! We aim for the ultimate in sustainability for our pack
Do you ship to countries other than what is listed on the site?
We may be able to ship to another country that is not available via the dropdown list on our site. Please contact us for more information. We will not be able to ship to countries with any civil distu
Email Undeliverable Error
Occaisonally, we will receive an email in support saying "Undelivered Mail Returned to Sender". Sometimes it is due to an incorrect email, but sometimes there is an issue with an improper DNS configu
Process for Custom Printed Orders
When we put in a manual order for custom printed items, we need to make sure to let the appropriate people know once the order is processing. After payment is received: Mark the order as Processing i
Are We Charged For Return Packages?
If a package is returned to us, there is no charge unless it is an International shipment. For example, the charge to return a package from Canada could be $89.00. We don't have packages returned unl
Staples Order Process
Staples Order Process 1. Juli will input order as a phone order in Volusion. 2. We will ship the order out using UPS account 7F74W7. 3. EcoEnclose is responsible for paying all custom/broker fees/tax
How to Figure Expedited Shipping Cost in Shipping Easy
1. Find the dimensions of the shipping carton. FOR STOCK PRODUCT S, you can find the dimensions on the Technical Specs tab on each individual product page. Max weight for any shipment is 50 lbs., so
How to Recycle EcoEnclose Products
First of all, a big THANK YOU to all of you who have chosen to use sustainable packaging. Your ecological efforts really do matter! We aim for the ultimate in sustainability for our packaging