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I am getting a billing/shipping address error and can't place an order. Help!
First, we are sorry for any issue that you are having - We try to make it quick and easy to place an order via our site! If you are getting a billing/shipping address error, there are a couple things
Error Marking Order as Shipped
If an item was ordered with a backorder, and you try to ship that order when the item is still marked as out of stock, then you will get an error when you try to mark the order as shipped. Here is wha
Email Undeliverable Error
Occaisonally, we will receive an email in support saying "Undelivered Mail Returned to Sender". Sometimes it is due to an incorrect email, but sometimes there is an issue with an improper DNS configu
Having trouble uploading your art?
Having trouble uploading your art? STEP ONE: Double check your art is properly formatted: 1.5 MB or less in size vector format (.ai, .eps, .pdf) one color all font has be
Email subject line codes for emails going to the warehouse/ship team.
Email subject line codes for emails going to the warehouse/ship team. READY Order (00000) - for orders that need to be printed and processed STATUS Order (00000) - for orders that we need to ask the
Why can't I use PayPal for my sample order?
PayPal has a minimum of $1 per transaction. Their minimum does not take into account the shipping charges, so they see the transaction as $0.00. They do not have a solution for us at this time, so we
Staples Order Process
Staples Order Process 1. CS will input order as a phone order in Volusion. 2. We will ship the order out using UPS account 7F74W7. 3. EcoEnclose is responsible for paying all custom/broker fees/taxes
I received my order and there was an issue
We are sorry to hear that there was an issue with your order! Be assured that we will work expediently to resolve the issue for you. Please contact us at support@ecoenclose.com with the following info