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I am getting a billing/shipping address error and can't place an order. Help!
First, we are sorry for any issue that you are having - We try to make it quick and easy to place an order via our site! If you are getting a billing/shipping address error, there are a couple things
Help! I just placed an order and need to make changes
We may or may not be able to change an order, depending on when the order was placed. Please contact us and we will be happy to see if we can accommodate! We are sorry, but we cannot add to orders. If
Having trouble uploading your art?
Having trouble uploading your art? STEP ONE: Double check your art is properly formatted: 1.5 MB or less in size vector format (.ai, .eps, .pdf) one color all font has be
Are EcoEnclose Poly Mailers recyclable?
Yes -- EcoEnclose Poly Mailers can be recycled among #2 or #4 plastics. Most grocery stores as well as department stores, pharmacies and other retailers will accept these types of plastic. You can als
Can you recommend a box or mailer size to ship my product?
We are limited in helping with size recommendations, unless we know the dimensions of what you need to send. We recommend measuring the item(s) you need to ship - Arrange them on a table or counter a
Will I be responsible for paying customs duties and brokerage when importing EcoEnclose products?
Most likely, yes. Taxes: Taxes are not charged by every country, and they can vary based on the value of the product. This is an additional fee that a local government such as state, province or city
What type of inks are used on EcoEnclose products?
Our inks – on both our boxes and our mailers – are water-based. Our box printing inks are called “hydrosoy” (that is their brand name) ink. These are water-based inks that use soy (versus pet
Does EcoEnclose offer Expedited Shipping Services?
Yes, we can offer Expedited shipping services, but we cannot get you a quote until the order is packaged up and ready to ship. Here are the options: Domestic UPS Next Day Air A.M.: $$$$$ UPS Next Day
Why doesn't EcoEnclose Offer White Recycled Packaging?
We do get requests for white boxes, mailers , or paper at times. It is our goal to provide the most eco-friendly options on the market, and oftentimes that translates into plain brown kraft. Here are
When will my order ship?
Here are the current lead times for our products: Stock items: 1-2 business days Unprinted boxes & corrugated items (including sample boxes and bubble): 5 business days Printed boxes: 3 weeks Printed
Why don't you offer USPS International shipping services?
Once a package leaves the United States, it is no longer under the jurisdiction of the US Postal Service. Once it reaches the destination country, it is transferred to that countries postal service. D
I received my order and there was an issue
We are sorry to hear that there was an issue with your order! Be assured that we will work expediently to resolve the issue for you. Please contact us at support@ecoenclose.com with the following info