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Computer Issues
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Is your tissue paper chlorine free?
Yes! Our tissue paper is chlorine free. Here are some other features for our papers: Our papers are made from 100% recycled material comprised mainly of recovered paper grades DLK, OCC & ONP. At no t
I received my order and there was an issue
We are sorry to hear that there was an issue with your order! Be assured that we will work expediently to resolve the issue for you. Please contact us at support@ecoenclose.com with the following info
I am getting a billing/shipping address error and can't place an order. Help!
First, we are sorry for any issue that you are having - We try to make it quick and easy to place an order via our site! If you are getting a billing/shipping address error, there are a couple things
Email Undeliverable Error
Occaisonally, we will receive an email in support saying "Undelivered Mail Returned to Sender". Sometimes it is due to an incorrect email, but sometimes there is an issue with an improper DNS configu
Staples Order Process
Staples Order Process 1. CS will input order as a phone order in Volusion. 2. We will ship the order out using UPS account 7F74W7. 3. EcoEnclose is responsible for paying all custom/broker fees/taxes
Why don't you offer USPS International shipping services?
Once a package leaves the United States, it is no longer under the jurisdiction of the US Postal Service. Once it reaches the destination country, it is transferred to that countries postal service. D