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Are We Charged For Return Packages?
If a package is returned to us, there is no charge unless it is an International shipment. For example, the charge to return a package from Canada could be $89.00. We don't have packages returned unl
SOP for returns
1. Once the warehouse receives the return shipment they will place it in the unprocessed returns area left of the whiteboard in the warehouse. I will try to check this area every day after lunch.
Internal Return Email Format
Here is the information that we need for any returns we receive: Order # Customer Name Reason for return (if stated)? Does it have the original label, a return label, or a customer created label? Con
Do you offer boxes with dimensions over or under what is listed on the website?
We can offer a larger variety of box dimensions, but we can't always print on them. Please contact us for more information: support@ecoenclose.com Be sure to let us know the style, dimensions, and qt
Sending to a UPS Store Location
There are two ways to send to a UPS Store location: 1. UPS Store Mailbox If using this method, you must have an account and mailbox set up with The UPS Store that you are having packages delivered to
USPS Size guidelines
http://pe.usps.com/text/dmm300/101.htm 1.0 Physical Standards for Letters 1.1 Dimensional Standards for Letters Letter-size mail is: a. Min 5 x 3.5 x .007" - For 6 x 4.5" + min is 0.009" b. Max 11.5
Vector vs. Raster Graphics
Normal 0 false false false EN-US X-NONE X-NONE
Computer Issues
Normal 0 false false false EN-US X-NONE X-NONE
Email Undeliverable Error
Occaisonally, we will receive an email in support saying "Undelivered Mail Returned to Sender". Sometimes it is due to an incorrect email, but sometimes there is an issue with an improper DNS configu
Email subject line codes for emails going to the warehouse/ship team.
Email subject line codes and format for emails going to the warehouse/ship team. ---------------------------- Subject: READY Order (00000) For orders that need to be printed and processed READY TO PR
Custom Inserts and Partitions
We offer custom made inserts and partitions to customers upon request. Step one is to email Tim at design@ecoenclose.com . Let him know: What you will be shipping How many items you plan on shipping