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Does EcoEnclose products ship internationally?
We do ship to most Countries, although we do have some exceptions. Please contact us if you have a question as to whether we ship to your country. support@ecoenclose.com Here is how to gather a shipp
Do you offer boxes with dimensions over or under what is listed on the website?
We can offer a larger variety of box dimensions, but we can't always print on them. Please contact us for more information: support@ecoenclose.com Be sure to let us know the style, dimensions, and qt
When will my USPS Priority shipment arrive?
USPS Priority service has a general ship time of 1-3 business days. This is NOT a guaranteed service!! If you need a guaranteed service, please contact us for options. Please keep USPS holidays and ou
Sending to a UPS Store Location
There are two ways to send to a UPS Store location: 1. UPS Store Mailbox If using this method, you must have an account and mailbox set up with The UPS Store that you are having packages delivered to
Do you ship to countries other than what is listed on the site?
We may be able to ship to another country that is not available via the dropdown list on our site. Please contact us for more information. We will not be able to ship to countries with any civil distu
Are We Charged For Return Packages?
If a package is returned to us, there is no charge unless it is an International shipment. For example, the charge to return a package from Canada could be $89.00. We don't have packages returned unl
USPS Shipping Services
EcoEnclose Offers the following USPS services: Domestic First Class Mail 1-3 Business Days mail up to 13 oz delivery time is NOT GUARANTEED Size Requirements Minimum Maximum
UPS Customs Fees to Canada
EcoEnclose does not broker your shipments from the US to Canada. The customer is responsible for all custom's fees, and none of these fees are added into the UPS shipping rates. You can find customs f
Do you ship to Australia?
Yes, we do ship to Australia! We highly recommend adding what you need to a cart and figuring the shipping in the cart area to see if it is feasible for you. You will also have customs fees for you
Process for Custom Printed Orders
When we put in a manual order for custom printed items, we need to make sure to let the appropriate people know once the order is processing. After payment is received: Mark the order as Processing i
Staples Order Process
Staples Order Process 1. CS will input order as a phone order in Volusion. 2. We will ship the order out using UPS account 7F74W7. 3. EcoEnclose is responsible for paying all custom/broker fees/taxes
How to Figure Expedited Shipping Cost in Shipping Easy
1. Find the dimensions of the shipping carton. FOR STOCK PRODUCT S, you can find the dimensions on the Technical Specs tab on each individual product page. Max weight for any shipment is 50 lbs., so
Do you ship to my country?
If your country is not listed on our ship to list, we can still place an order for you. Here are the terms for Countries not on our ship to list: 1. Order subtotal of $300 or more. 2. All orders are
Email subject line codes for emails going to the warehouse/ship team.
Email subject line codes for emails going to the warehouse/ship team. READY Order (00000) - for orders that need to be printed and processed STATUS Order (00000) - for orders that we need to ask the
SOP for returns
1. Once the warehouse receives the return shipment they will place it in the unprocessed returns area left of the whiteboard in the warehouse. I will try to check this area every day after lunch.
Why don't you offer USPS International shipping services?
Once a package leaves the United States, it is no longer under the jurisdiction of the US Postal Service. Once it reaches the destination country, it is transferred to that countries postal service. D
I received my order and there was an issue
We are sorry to hear that there was an issue with your order! Be assured that we will work expediently to resolve the issue for you. Please contact us at support@ecoenclose.com with the following info