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Shipping Policies
USA Stock orders leave our Longmont, Colorado warehouse within 1-2 business days.Exceptions are the busy season from Sept -
Does EcoEnclose products ship internationally?
We do ship to most Countries, although we do have some exceptions. Please contact us if you have a question as to whether we ship to your country. support@ecoenclose.com Here is how to gather a shipp
Is custom-printing available on EcoEnclose Boxes?
Why try and fit your custom product into a stock-sized box? Allow us to create the perfect box to fit your unique content a nd po tentially eliminate the wasteful
How much will it cost to ship EcoEnclose products internationally?
EcoEnclose items are available worldwide. If you are curious as to the expense of shipping to your country, our website allows you to determine exact shipping expenses without proceeding through the c
Is custom-printing available on EcoEnclose Mailers?
Good news -- All EcoEnclose mailers c an be custom printed - poly mailers , padded mailers , kraft mailers and rigid mailers ! See below for full info. Search CUSTOM MAILER to see a full
Are EcoEnclose Products Compostable?
According to the American Society for Testing and Materials (ASTM), in order for a material or product to be considered to be "Compostable", the product must: break down to carbon dioxide
Lead Times for EcoEnclose Products
We look forward to fulfilling your packaging needs! Our current lead times are as such: 1-2 business days for stock orders 3-5 business days on box orders (unprinted) 2-3 weeks on printed
Can you recommend a box or mailer size to ship my product?
We are limited in helping with size recommendations, unless we know the dimensions of what you need to send. We recommend measuring the item(s) you need to ship - Arrange them on a table or counter a
USPS Size guidelines
http://pe.usps.com/text/dmm300/101.htm 1.0 Physical Standards for Letters 1.1 Dimensional Standards for Letters Letter-size mail is: a. Min 5 x 3.5 x .007" - For 6 x 4.5" + min is 0.009" b. Max 11.5
Process for Custom Printed Orders
When we put in a manual order for custom printed items, we need to make sure to let the appropriate people know once the order is processing. After payment is received: Mark the order as Processing i
How to Figure Expedited Shipping Cost in Shipping Easy
1. Find the dimensions of the shipping carton. FOR STOCK PRODUCT S, you can find the dimensions on the Technical Specs tab on each individual product page. Max weight for any shipment is 50 lbs., so
When will my order ship?
Here are the current lead times for our products: Stock items: 1-2 business days Unprinted boxes & corrugated items (including sample boxes and bubble): 5 business days Printed boxes: 3 weeks Printed
In-Store Pickup Policy
In-Store Pickup Policy: Customers have 30 days to pick up orders, or it will be restocked. All custom product orders will be recycled after that time period, so you will not be available for pickup a
SOP for returns
1. Once the warehouse receives the return shipment they will place it in the unprocessed returns area left of the whiteboard in the warehouse. I will try to check this area every day after lunch.
Error Marking Order as Shipped
If an item was ordered with a backorder, and you try to ship that order when the item is still marked as out of stock, then you will get an error when you try to mark the order as shipped. Here is wha
What is the status of my order?
Thanks so much for the order! We are working on getting the order out to you. Here are the current lead times for our products: Stock items: 1-2 business days Unprinted boxes & corrugated items (incl
Internal Return Email Format
Here is the information that we need for any returns we receive: Order # Customer Name Reason for return (if stated)? Does it have the original label, a return label, or a customer created label? Con