Customer Reviews
Don't Take Our Word for It. Take Theirs.
From first sample to final delivery, here's what it's actually like to work with us. In our customers' words, not ours.
We could tell you we're the easiest sustainability win available to your brand. We could tell you about our 99.6% error-free orders and 99.2% on-time delivery. (Okay, we just did.)
But honestly? Our customers say it better.
Below you'll find reviews from the 50,000+ brands we ship with, from scrappy startups to big-name enterprises. Some switched for sustainability. Some stayed for the service. Most will tell you it was both.
"Working with EcoEnclose for custom tea pouches for my business was a wonderful experience. Everyone was very communicative, professional and so helpful from the design process all the way through receiving my pouches. I had a great experience and highly recommend working with EcoEnclose."
-AVERY LEEANNE, OWNER, AVERY APOTHECARY
“EcoEnclose has been an incredible partner in bringing our mail-in recycling program to life. Their leadership in sustainable packaging and ability to grow with us make them an essential part of how we deliver real recycling to more communities.”
– KEVIN SHAWVER, VICE PRESIDENT NEW INITIATIVES, RIDWELL
"Working with EcoEnclose was a dream. They helped bring Wild Botanica’s packaging vision to life with recycled materials that aligned perfectly with our sustainability values, and I learned so much through the process. The team was responsive, thoughtful, and the recycled plastic pouches have held up beautifully—they’ve been a perfect fit for our products and our customers."
-ALISON BROWN, FOUNDER, WILD BOTANICA
"NoSo's long-standing motto is 'add flair or repair'; our repair philosophy is deeply rooted in sustainability, and flair in creativity and spontaneity. EcoEnclose helped us bring to life packaging that fully embodies these philosophies."
- KIPP GODFREY, PRODUCTION & PROJECT COORDINATOR, NOSO PATCHES
“Seaweed packaging is such an easy yes for us: It's a climate positive, innovative product with an incredible look and handfeel that's fully aligned with our brand's sustainability goals. Not to mention that it's pretty mind blowing and gets both our team and customers excited.”
- CLARE LARSEN, HEAD OF BRAND, OCEAN & SAN
"The EcoEnclose team has been amazing to work with! They’re constantly trying to make our packaging the best it can be. It really feels like a partnership—we can tell they care deeply about their work and they want their customers to succeed.”
- LINA DICKINSON, CO-FOUNDER, MERSEA
"We wanted packaging that was as thoughtful as the product inside. EcoEnclose has been an incredible partner - great communication, great support, and packaging solutions that help us stay true to our commitment to reducing waste."
-MARILYN CALIFANO, HEAD OF GROWTH AND PRODUCT, HIRO DIAPERS
"The Algae Ink print you all do on our 100% recycled boxes really makes our packaging shine at local and national retailers. Thanks for the awesome product and service, we continue to recommend EcoEnclose to all in our business network … awesome service as always."
- BEDROCK SANDALS
“EcoEnclose’s innovative, eco-friendly packaging solutions perfectly align with raan's brand values. Our partnership has allowed us to deliver a product that not only meets our high standards of quality, but also respects the environment.”
- VANESSA MENACHE, CO-FOUNDER & CEO, RAAN
Hear What Else They're Saying
Your help was wonderful, and I can't wait to share your product samples with my Coastal Ecology students. Many thanks!
- Carol Coryea
We were extremely pleased with EcoEnclose! They went out of their way to be sure all of our orders made it in time for our store opening!
- Tina Oharrow
Very prompt, informative, and professional communication!
- Courtney Hazen
Very prompt response to the misshipped item, and getting the issue quickly resolved. Always such a pleasure to interact with people rather than a chatbot.
- Colleen Perea
Very helpful, answered all questions, and went above and beyond!
- Freya Shop
Top-notch customer service. Actual people with actual give-a-shit mentality!
- Kyle Johnson
The support was so incredibly helpful in figuring out exactly what boxes/mailers I needed for my small business. They are perfect - thank you.
- Diane DeBell
Thanks for always being so helpful and offering great products!
- Kay Porczak
Thank you for your time! We really appreciate helping our students have a better understanding of solving the plastic pollution problem! Love that there are sustainable options to replace single-use plastic. Can't wait to watch this company grow and the ocean to thrive again.
- Erin Kelley
Responsive, helpful, and a great example of first-rate customer engagement.
- Nilfiller
Professional, prompt, and able to solve the issue I had in a timely manner. Overall excellent customer service!
- Kim Marsinko
Perfect service. A brand we can actually count on. Thank you!
- Kimberly Keim
If I could give 10 stars I would - fantastic help!
- Tica Lubin
I NEVER have a conversation with you guys that would rate anything less than 5 stars! Love working with you!
- Kelly Pringle
Have been using EcoEnclose reusable mailers for almost 3 years, and can't ask for anything better. They listen and are your partners in coming up with a solution to your needs.
- Brinda Patel
Great consistency in attention and communication. I wish all my suppliers were so seamless.
- Vivian Quiroz
[EcoEnclose customer service] was a terrific help in both answering my questions and getting my order to me. I made some special requests that could have been a huge hassle, and they were accommodated with ample patience and care! Very grateful for her help, and am very happy with the products we received.
- Laicey Gibby-Brown
Always a wonderful experience with the EcoEnclose team.
- Interrobang Automotive
5-star service and help. Quick responses and communication. Free samples were a great help!
- John Latino
10/10 service.
- Valeska Ponce
Working with [EcoEnclose Customer Service] has been amazing! [They have] been so helpful and super attentive. We had a million questions and [they] responded with such professionalism and was able to help us meet our needs!
- Natalie Huff
Very friendly and patient with my questions.
- Kelly Bouthillet
Top notch support and service! Working with Morgan at EcoEnclose is one of the easiest parts of starting my business. Thank you!
- Joelle Henning
The staff is great to work with. Any questions I have are answered in a timely and thorough manner. The YouTube channel is great to get a visual of the product. I love that they offer free samples to make sure what I'm ordering is what is needed for the job. Best of all it is a product that is using sustainable materials. We love that!
- Diane Schneider
Super helpful as always! Morgan did a great job of making sure everything was excellent, well fitted and quality printing
- Tina Ruth
Response time was extremely quick and help was very precise. Customer service was seamless, absolutely perfect in every way.
- Joey K.
Our issue was handled quickly and kindly! Thank you for your stellar customer service, we love Eco Enclose and have relied on you for many years.
- Daniel Graham
Love the products and the customer service! Thank you for helping me find a solution that works for me and the environment!
- Rosaura Sandoval (Touch Tester)
I loved working with the Eco Enclose art team to ensure I'd love the way my logo fit on the product. I look forward to receiving my custom printed, fully-recyclable padded mailers!
- Ashley Cloward
I have had nothing but great experiences with this company and everyone I have spoken with. Morgan has been so helpful and great with product sampling. She always checks back with me to make sure I'm satisfied.
- Samantha Petrik
I had a fantastic experience working with Lauren! Her assistance and support were outstanding, and her communication was always clear, prompt, and professional. She made the process smooth and easy, and I truly appreciate her dedication and helpfulness. Highly recommend!
- Aiza Kydyrbekova
Excellent customer service, super attentive and friendly, they helped me with all my questions and I was left extremely satisfied!!!
- Asael Mijares Zamora
I loved working with the Eco Enclose art team to ensure I'd love the way my logo fit on the product. I look forward to receiving my custom printed, fully-recyclable padded mailers!
- Ashley Cloward
Both my price quote and the subsequent setup of my cart were prompt and well-communicated. Friction-free transaction and a great product! Thanks!
- Tom Barton
Alway great service. One of the best response times and willingness to work with customer of any company I have worked with.
- Kirk Haylett
Everyone who helped me was amazing. They made the process super simple and I am not somebody who is tech savvy so having the extra help that they provided was very nice.
- Celine Trizzino